Customer area
EN, Language: English
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Support and feedback

Write to us at support@nucleumhub.com, or with the form below. We answer in English and Romanian, and every answer is checked and sent by a person.

How fast we answer

  • Our target is a first reply within 2 working days, and the same working day if the dashboard stops loading or editing is blocked by mistake.
  • During the trial and in the demo, help comes from the documentation and the community.
  • Languages: write in any of the 12 languages of the dashboard. We answer in English and Romanian; for the other ten we also use AI translation, and we say so in the reply.

To get an answer on the first reply

  • your version (Settings › About);
  • what you did, what you expected, what happened;
  • the diagnostics file: in Nucleum Hub, Settings › About › Download diagnostics. It holds no names, rooms or entity IDs from your home.

Faster from the dashboard: use Settings › About › Send feedback, or Report next to an error. The message goes through your Home Assistant, with the context filled in.

Send us a message

A problem, an idea or anything else. We read every message.

What it is about

Only to reply to you.

In Settings › About. Leave empty if you do not know.

We reply in English or Romanian, or in your language with the help of AI translation.

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Orders, invoices and payments

Paddle.com, our reseller, handles the payment, the receipt, the invoice and the refund. For a question about a charge or an invoice, find your order at paddle.net or write to Paddle at help@paddle.com. For anything about the product, your key or your licence, write to us.

Other addresses

Complaints

Write to support@nucleumhub.com with “Complaint” in the subject. We confirm it and tell you what happens next, with the same reply target as above. If we cannot settle it, a consumer in Romania can turn to the alternative dispute resolution of ANPC, the Romanian consumer authority, at reclamatiisal.anpc.ro; a consumer elsewhere, to their national consumer body.